Welcome to our website. Please read our Warranties and Refunds policy carefully before using our services or applying for certification.

1. Service Warranty

We provide support for certification services, documentation assistance, application processing and related consultancy services.

We try our best to provide accurate guidance and professional support throughout the certification process.

However, certification approval depends on :

• Document verification
• Audit and inspection results
• Compliance with required standards
• Approval from certification authorities

Because of this, we cannot guarantee certification approval in every case.

2. Client Responsibility

Clients are responsible for providing:

• Correct business information
• Required documents
• Accurate details during the application process

Incorrect or incomplete information may delay the certification process or affect approval.

3. Refund Policy

Refund requests are handled based on the stage of work completed.

Refund may not be available if:

• Documentation work has already started
• Application processing has been completed
• Audit or inspection has been scheduled or completed
• Certification fees have been submitted to third-party authorities

4. Partial Refunds

In some situations, partial refunds may be considered depending on:

• Work completed
• Service stage
• Processing status

Refund approval depends on company review and policy conditions.

5. Non Refundable Services

The following services are generally non refundable:

• Consultation fees
• Documentation charges
• Application processing fees
• Third-party certification charges

6. Processing Time for Refunds

If a refund is approved, the amount may take several business days to process depending on the payment method and banking process.

7. Changes to Services

We reserve the right to modify, update, or discontinue services, policies, or pricing at any time without prior notice.

8. Contact Us

If you have any questions related to Warranties and Refunds, you can contact our support team through the website or email support.